Policies

  • Tickets are non-refundable. Exchanges are permitted for a different performance of a production for a $5 fee. Seats may not be exchanged from one production to another. CLICK HERE if you wish to make an exchange.

  • Seats that are not occupied or confirmed as checked in by the scheduled start time of a show are subject to release and resale.

  • If a performance is sold out, you may be placed on our stand-by list when you arrive at the theatre, approximately 1/2 hour prior to curtain. We do not place names on the stand-by list unless you are physically present at the theatre.

  • ACT Member discounts are valid only for online purchases and not at the door.

  • No outside food or beverages; concessions are available before and during intermissions of most performances. NO FOOD OR DRINK IN THE THEATRE, PLEASE.

  • INCLEMENT WEATHER POLICY: In the event weather forces cancellation of a performance, refunds are not issued. Patrons who have purchased tickets through the ACT Web site will be offered an equivalent number of passes good for any future ACT Main Stage Production. (Not available for patrons purchasing from a third-party discount site.)

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We can't do it without YOU! ACT is an IRS 501(c)(3) nonprofit tax-exempt organization. Your tax-deductible donation is appreciated!

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1400 Summit Ave Suite E, Plano, TX 75074 - 972-881-3ACT (3228)
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Concessions